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You are here: Support

E-Mail

 

If there's any problem of using our products, please contact with us at once.

 

Contact Name:

Annie Wei

E-Mail:

Support@language-chinese.net

Working Time:

From Monday to Saturday (Beijing Time 8:30 - 16:30)

 

Software Help

 

     

FAQ

 

 

 

Q:

I can't activate the software. How can I do?

A:

Please click here for help.

 

 

Q:

I've lost the Serial Number so I can't activate. How can I do?

A:

In case you lost your Serial Number, send your Soft ID and Order ID to us by e-mail.
Our E-Mail: support@learning-chinese.net

 

 

Q:

I've lost the Username and Password for download courses database. How can I do?

A:

In case you lost your Serial Number, send your Soft ID and Order ID to us by e-mail.
Our E-Mail: support@learning-chinese.net

 

 

Q:

How to import courses database?

A:

Please click here for help.

 

 

Q:

How to get Soft ID?

A:

Please click here for help.

 

 

Q:

How to input Serial Number?

A:

Step1. Open the 'Learn Chinese SN' E-mail which our sends to you and copy the Serial Number Name and Serial Number.
Step2. Run the software. Paste the Serial Number Name and Serial Number (please use the shortcut key ' Ctrl + V ').

 

 

 

Q:

If registered user can update the software for free?

A:

Yes. The registered user can update it all along.

 

 

Q:

Can one Serial Number only be used on one PC?

A:

One Serial Number just can be used on only one computer. But to use the same one software product on 2 computers is allowed. If you want to activate the program on the other computer please follow these instructions:

1, Install our program on the other computer.
2, Send your Soft ID and Order Number to us immediately.

We will send you the Serial Number by e-mail within 24 hours.

 

     


 

     

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